Legal

General Dental Council

The dentists, hygienists and dental nurses (not the trainee nurse) at the practice are registered with the General Dental Council and comply with all rules governing the profession and Standards of Care.

Visit the GDC’s website here.

Care Quality Commission

The practice is registered with the Care Quality Commission - part of the CQC's role is to ensure that dental practices in England provide people with safe, effective, compassionate and high-quality care. Details of our registration can be seen on the CQC's website here.

Data Protection Policy

The practice is committed to complying with the Data Protection Act 1998 by collecting, holding, maintaining and accessing data in an open and fair fashion. Please ask at reception if you wish to see a full copy of our Data Protection Policy.

Complaints Procedure

We seek to provide quality care for all our patients in a safe and supportive environment.

  • We see complaints as an essential tool, helping us to identify weaknesses and improve customer care.
  • All complaints are initially dealt with by our Practice Manager (Helen Clark). If the complaint is deemed serious, you will receive a letter within three working days.
  • The complaint is then investigated thoroughly and any staff member associated with the complaint will be interviewed.
  • You will be informed of the outcome of the investigation and invited to attend the practice to discuss the issue and solution.
  • We will then aim to send you the outcome of the complaint in writing within ten working days.

If, at the end of this process, you are still unhappy, you may contact the Dental Complaints Service.

Alternatively, if you are a Denplan patient, you may use their complaints handling service.

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