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01 April 2021
One year on – 100% confidence

Thank you to everyone who took part in our annual patient survey. We all know it has been a challenging year for everyone and we were delighted to see that 100% of you gave 5 out of 5 in reply to the statement “I have confidence in the practice’s Covid-19 precautions.”

Rob has been reflecting on how the practice has changed and developed since the first lockdown took effect in March 2020:

“I have been incredibly grateful for the loyalty of our patients. You have adapted to our new ways of working, accepting our online medical questionnaires and even the hard seats in the waiting room!

“I wanted to react quickly to the new rules published by the Chief Dental Officer for England last year, to make sure that we could be up and running effectively last June.

“So I made a big investment in installing a new ventilation system. This now allows up to 12 air changes an hour in our surgeries. This has kept the time we need to leave each room empty between patients to a minimum. So we have been able to make more appointments than a practice without this type of system.

“One of the unexpected benefits of this last year has been the extra cooperation the situation has promoted between dental practices in the area. It has been great to be able to share ideas and concerns with colleagues, and we have worked together to source PPE at times when many suppliers weren’t coping with demand.

“I conclude with a big ‘thank you’ to all the staff at the practice. Everyone has worked so hard to make sure our patients continue to be safe and well-cared for. We have proved that we can offer dental services during these difficult times. And, as more people are vaccinated, I am sure there will be more changes to come – maybe the comfy chairs can be reinstated!”

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