Legal

General Dental Council

The dentists, hygienists and dental nurses (not the apprentice nurse) at the practice are registered with the General Dental Council and comply with all rules governing the profession and Standards of Care.

Visit the GDC’s website here.

 
Care Quality Commission

The practice is registered with the Care Quality Commission - part of the CQC's role is to ensure that dental practices in England provide people with safe, effective, compassionate and high-quality care. Details of our registration can be seen on the CQC's website here.

Privacy Notice

Cottingham Dental Practice will take all reasonable steps to ensure that it fully complies with the data protection laws and regulations. Please refer to our Privacy Notice (and our Privacy Notice for Children) for more information on how we store, process and protect your information. Click on the Privacy Notice button in the footer for further details.

Complaints Procedure

We seek to provide quality care for all our patients in a safe and supportive environment.

  • We see complaints as an essential tool, helping us to identify weaknesses and improve customer care.
  • All complaints are initially dealt with by our Practice Administrator (Christine Andrews). You will receive an acknowledgement of your complaint within three working days.
  • The complaint is then investigated thoroughly and any staff member associated with the complaint will be interviewed.
  • You will be informed of the outcome of the investigation and invited to attend the practice to discuss the issue and solution.
  • We will then aim to send you the outcome of the complaint in writing within ten working days.

If, at the end of this process, you are still unhappy, you may contact the Dental Complaints Service.

Alternatively, if you are a Denplan patient, you may use their complaints handling service.

People in the know choose Cottingham Dental Practice